I am a Malaysian living overseas. My grouse is with Pos Malaysia and the way my registered letters were handled.
On 27th April 27, 2013, I sent a gift packet to a friend in Pahang. Since it was a registered mail, I was able to check the status of my parcel online. It usually takes 10 to 14 days to reach the recipient, but this time it didn’t reach even after three weeks.
I was curious and wrote an email to Pos Malaysia’s customer care regarding it. I got an automatic reply saying that they will get back to me within three days but I didn’t get any answer from them. I called the customer care centre in Kuala Lumpur to find out where my registered parcel was.
The replied that they had no idea and blamed the overseas Post for not sending it to Malaysia because it couldn’t be traced by the tracking number (RA678108995BE).
I have given my email address and phone to the customer care centre to inform me about the parcel. Recently on May 31, 2013 around 11.30pm the parcel departed from Kuala Lumpur to Europe without me being informed.
The reason they wrote on the parcel is ‘alamat tak lengkap’ (address is not complete). I had written the address properly with the number, Taman, proper postcode and state clearly.
According to the trace and track record this parcel didn’t even go to Pahang. They just blindly sent it back.
When I called the customer care for an explanation they said the address was wrong. Due to their negligence in sending my parcel back, I am seeking compensation and an apology from Pos Malaysia.
I thought it was just a mistake by Pos Malaysia but again there was another ‘mistake’. I sent an important document on May 13, 2013 to my lawyer in Malaysia
And the registered number is RA678153677BE. Till today it has not reached my lawyer and I have called Pos Malaysia twice to send the document to my lawyer. The reason they gave me again was wrong address.
It is clearly written that the address is in Lucky Plaza, Seremban. Pos Malaysia should understand that there is only one Lucky Plaza in Seremban which is well known building.
In that building there are only few shopping lots. In that shopping building there is only one legal firm which I have mentioned as the recipient.
Pos Malaysia couldn’t even let me know when the document can be delivered. They informed me that they needed to investigate. I am seeking compensation and an apology from Pos Malaysia for its careless attitude.
https://www.freemalaysiatoday.com/category/opinion/2013/06/20/upset-by-pos-malaysias-lackadaisical-attitude/
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