I notice that Astro has now opened the said home viewers’ contest to all Malaysians regardless of age - a welcome move. Thank goodness for the media which gives Malaysians a platform to air their legitimate concerns.
Even more significant is that opinions and views expressed are taken note of by those concerned. On behalf of all Malaysians, ‘keep up the good work!’
The complaints made by the writer about Astro’s Indian programmes are true.
It is however disheartening to note that Astro is continuing its below par service to Indian subscribers. Customer satisfaction does not seem to matter to Astro It’s mantra is ‘profits, first, customer last, Indian subscibers of no consideration’.
Therefore, not surprisingly, the worst treated are the Indian subscribers. Most of the their complaints have not been remedied.
Information on programmes to be shown continues to be not always available. The chanel guide on screen, too, is also not available. The strange thing is that at times the ‘on screen channel guide’ is available for English, Chinese and Malay programmes but not for Indian programmes. Can Astro please explain why it is discriminating against its Indian subscribers?
Even during Deepavalli , proper information was not available for Channel 211. Can you be more unkind than this?
The Christmas season is fast approaching. Astro, please remember that a proportion of the Indian population in Malaysia. is Christian. Please screen some quality and new shows and not repeats as you have been wont to do.
No re-screening of films such as ‘Kulanthai Yesu, ‘Annai Velangkanni’, and ‘Punitha Anthoniyar’, please. They have been screened over and over again.
The printed channel guide which is paid for by the subscribers tends to be late. Subscribers have to ring up Astro quite a few times before we receive it. My October issue arrived on the 21st of the month. To make matters worse, it was not very accurate.
The Information Ministry should immediately take up these issues with Astro. Astro stop your discriminatory policies against Indians!
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