By Jeff Ooi,
She queried "Super Minister" Dr Koh Tsu Koon on his and Najib's ministers' KPIs.
Total train wreck! That Mat Klentong tanked!
Q: Why is it that ministers are only having KPIs now? Does this mean the government had no focus?A: It's just that we have not used the methodology, KPIs and the balance-score card system in such a rigorous way. And we have not applied it to ministers and deputy ministers.
Q: The ministers have submitted the preliminary KPIs to the prime minister. Have they done a good job of it?
A: This is only the first round. For many ministers, and even for me, there is a learning curve.
Q: So, what's your KPIs?
A: I just submitted what was being used as preliminary KPIs, the number of incidents that have been reported to and recorded by the police. I said this was all that we had (as a yardstick).
But I have asked the Institute for Inter-Ethnic Relations of Universiti Kebangsaan Malaysia, headed by Professor Shamsul Bahrin, and his researchers to help me find out whether...
Q: If it takes a few cycles to fine-tune KPIs, how solid are these KPIs which were prepared in just six weeks?
A: Whatever that was submitted by the ministers are what we call preliminary KPIs. They are very preliminary, based on the KPIs for their own secretary-generals, but not solely based on them.
After the preliminaries, there will be a dialogue between my colleagues and I to fine-tune the KPIs with the help of experts. Then, the second round will be a discussion with the prime minister, to see whether the KPIs are realistic.
Then, we will implement it. The prime minister has set another deadline in November, which is when they have the first assessment. After Nov-ember, we will be going into KPI Version 2.0.
Q: That means the first assessment in November is not going to be an assessment on the ministers, but rather it is an assessment on the effectiveness of the KPIs?
A: Yes. There is a wide range of quantitative and qualitative aspects of performance, and of a different nature, too, from ministry to ministry.
Q: Besides setting a target for what is deemed to be a success, are ministries setting a target for what is deemed to be a failure?
A: I think there would a grading scale. For instance, if we set a target for getting a passport ready in three hours, would it be realistic to say that, if for some reason you deliver it within six hours instead, that it is a failure? No, I would still say that it is a success.
Q: How many hours would constitute failure?
A: That would depend on public perception. People want speed, but most are also reasonable. They ask for reasonable speed. If you tell people their documents will be ready the next day before 5pm, and you keep to that promise, they would be happy.
But, for those who need their passports urgently, special efforts will be made to get the passports ready in time.
Q: What are the KPIs for the home minister?
A: Each minister will probably have a few KPIs. But we would like the minister to identify what he thinks are the most important and relevant KPIs to the people.
Q: What is the role of Khazanah in all this?
A: Khazanah and Malaysia Airlines used KPIs to turn the airline around.
Q: Is a minister's performance going to be made public?
A: The public is going to be making their assessment anyway, with or without disclosure. But there are bound to be some headline KPIs.
Q: KPIs are supposed to make ministers more answerable than in the past. But, like the report card system previously, no one knows what the report card reads. Surely we shouldn't have to wait five years for the elections?
A: We will make the KPIs public in less than a year. In fact, many of the KPIs will be determined by the public. For instance, the public will say it wants the crime rate to be reduced. So, what's the measure? What category of crimes are we talking about?
Q: If the public doesn't know what the preliminary KPIs are, how are they going to know whether six weeks' work is any good at all?
A: It will be judged by our final delivery. People will not want to wait for too long. So, we are putting a lot of pressure on ourselves.
Read the details at New Sunday Times today.
Thank you Aniza. You don't know much we love you!
No comments:
Post a Comment