PETALING JAYA: A technical glitch between the Federal Territories Welfare Department and the bank is holding up the distribution of the disabled workers allowance.
A senior official, who claimed anonymity, did not elaborate on the technical issue but said the department was sorting out the matter with the bank.
“We are checking the recipients’ details manually as the bank only provided their account number. This is what is causing the delay,” the official said, adding that the problem was confined to Federal Territories.
Yesterday, several working disabled people voiced their frustration at not receiving their monthly financial aid worth RM300 from the welfare department since December.
They also criticised the department for not informing them of the delay, causing much financial difficulty to their families.
When asked how soon the outstanding payments will be disbursed, the official said the department would clear the payments for January soon.
“As for the December payment, we have submitted the paperworks to the director-general. We are waiting to get his approval to disburse the funds,” he said.
The official urged those who had not received their payments to inform the nearest welfare department office to speed up the process.
“Just submit your name and MyKad number. We will help to get the money as soon as possible,” he said.
When asked about payments being redirected to the treasury when not collected on time, the official said it was because the money was put under a “floating system”.
“The fund is not credit to their accounts. Therefore, if the recipient does not collect it within 21 days, the money will be channelled back to the treasury,” said the official.
However, the recipients can apply to get funds back from the welfare department.
“After application, the disabled can get back their uncollected sum within two months,” he said.
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