A Cut Above�. Elated MAS cabin crew giving the �six-finger� pose, after the national airline won the �World�s Best Cabin Staff� Award, based on findings in the annual World Airline Survey conducted by London based Skytrax Research. In the online survey, onboard customers were asked to rate cabin staff friendliness, enthusiasm and attentiveness, sincerity, consistency in service delivery and general service efficiency. This is the sixth time MAS has won the much coveted recognition since 2001. Pic courtesy of Malaysia Airlines. KUALA LUMPUR, April 3 (Bernama) -- Malaysia Airlines (MAS) has regained its position as having the "World's Best Cabin Staff", findings of a latest global online survey by Skytrax reveal.
This is the sixth time the airline has been given the recognition since 2001, said MAS in a statement.
Managing Director and Chief Executive Officer Idris Jala said he was delighted and proud of his cabin crew.
"They have showcased Malaysian hospitality at its best, treating our customers as valued guests in our own home.
"This is really good news indeed especially amid the challenging time. It will put us in good stead as we move forward to achieve our vision of becoming the World's Five Star Value Carrier, offering customers the highest quality products and services at the most affordable price, he said.
The award is given based on findings of the annual World Airline Survey between August last year and last month.
The survey judged quality of onboard customer experience, "soft service" provided, cabin staff friendliness, enthusiasm and attentiveness, sincerity, consistency in service delivery and general service efficiency.
Skytrax Research of London is an independent organisation with 18 years specialist experience in airline research.
MAS operations director Tajuden Abu Bakar received the award at the first live World Airline Awards ceremony in Hamburg, Germany, Wednesday.
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