(Bernama) - Telekom Malaysia Bhd (TM) says there will be internet services disruption due to cable works on the Southeast Asia-Middle East-Western Europe (SMW4).
TM’s consortium members have detected a cable fault on the SMW4 submarine cable netwrok between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US).
“The consortium will be carrying out repair works on site on Saturday, April 24, 2010 and it is expected to be completed on Sunday, May 2, 2010,” it said in a statement today.
During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable.
“TM is taking active steps to minimise disruptions, we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers,” it explained.
TM also said despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites.
“Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any,” TM said.
Adding further, TM said it will provide necessary updates on the progress of the restoration works.
Customers can call TM at 100 and select ‘Technical Assistance’ or e-mail at help@tm.com.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for Internet related problems.
TM’s consortium members have detected a cable fault on the SMW4 submarine cable netwrok between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US).
“The consortium will be carrying out repair works on site on Saturday, April 24, 2010 and it is expected to be completed on Sunday, May 2, 2010,” it said in a statement today.
During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable.
“TM is taking active steps to minimise disruptions, we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers,” it explained.
TM also said despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites.
“Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any,” TM said.
Adding further, TM said it will provide necessary updates on the progress of the restoration works.
Customers can call TM at 100 and select ‘Technical Assistance’ or e-mail at help@tm.com.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for Internet related problems.
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